Shipping & Returns
We ship by Canada Post Expedited, which includes a tracking number, signature and $100 insurance. For orders over $100, you will be charged an additional $1 per additional $100 worth of merchandise.
Shipping services to the USA and other parts of the world are subject to additional fees. Please contact the SRFN Trading post and you will be provided with a quote for shipping costs.
Duties and customs fees that may be incurred at the border of the buyer's country are the responsibility of the buyer.
Returns & Exchanges
We guarantee the shipping of your order. Each order is carefully packaged to ensure your order arrives in perfect condition. If for some reason damage has occurred, please contact the store immediately after receiving your shipment to arrange an exchange or refund. We can either replace your merchandise or refund the purchase price, minus shipping/handling costs. We suggest using a tracking shipping method when returning any merchandise; we don’t guarantee that we will receive your returned item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact the store immediately. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Handmade Crafts and Merchandise ON SALE are non-refundable.
All Art Pieces are all Final Sale.